Assessor Resource

FNSILA502A
Evaluate collected information

Assessment tool

Version 1.0
Issue Date: May 2024


This unit applies to job roles in the loss adjusting sector and may be applied within organisations of various sizes and across a range of customer bases.

This unit describes the performance outcomes, skills and knowledge required to apply diagnostic and mathematical skills to determine liability and extent of loss. It encompasses analysis of information obtained through loss investigation and includes evaluation of recovery rights and success relating to a loss situation, and determining the extent of loss, damage or injury.

This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

maintain and use thorough knowledge of types and categories of insurance policies, industry codes of practice and relevant legislation

apply loss adjusting principles and practice

effectively use data analysis and evaluation techniques.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisational policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace projects and business simulations or scenarios.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required knowledge

business mathematics and statistics

claims management

data analysis techniques/procedures

insurable interest

loss adjusting principles and practice

policy coverage/requirements

principles of cost estimating, recovery and salvage methods

relevant contract and commercial law principles

relevant insurance law legislation and industry codes of practice

subrogation

types/categories of insurance policies

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Types and categories of insurance policies include:

accidental damage

additional benefits

boiler explosion

burglary/theft

business interruption

commercial

construction risks

crop

defined events

domestic

fidelity

fire and perils

Industrial Special Risks (ISR)

liability

livestock

machinery breakdown

money

multi-risk

other personal lines

package contracts

sprinkler leakage

transit

travel.

Documentation may include:

reasons for adopting/incorporating certain evidence/information preferred over other evidence/information

reference to all evidence/information considered

the basis on which the decision was determined.

Liability includes:

broadform

construction

directors and officers

environment

pollution

products

professional indemnity

public.

Relevant legislation may include:

building or construction

Consumer Credit Code

contract law

environmental

hazardous materials

Insurance Agents and Brokers Act

Insurance Contracts Act

motor vehicle

occupational health and safety (OHS)

Privacy Act

secrecy laws

Trade Practices Act.

Client or organisation policy and guidelines may include:

Australasian Institute of Chartered Loss Adjusters (AICLA) Charter of Objects and Professional Conduct

claims

clerical

codes of practice

complaints and dispute resolution procedures

information technology and administrative systems

loss

loss recovery

policies and procedures in relation to risks.

Sources of recovery may include:

liable parties

other insurers

sale of goods

salvage and disposal.

Rights of recovery may include:

contribution

industry agreements

reinsurance

salvage

subrogation.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Relevant evidence, facts and information are collected accurately and thoroughly 
Insurance policy conditions are reviewed to determine whether loss falls within policy coverage 
Validity of claim is assessed against reported circumstances and policy specifications 
Fraud indicators are identified accurately and consistently 
Appropriate analysis techniques are applied and data is prioritised and assessed thoroughly 
Data analysis techniques and procedures are documented and recorded promptly and accurately 
Extent of liability and loss is determined against available evidence and facts and in accordance with legislative and/or insurers, or client, or organisation policy and guidelines 
Extent of loss/damage determined is consistent with the assessment of and nature of claim and is within legislative, insurer, client or organisation constraints 
All other contributory insurances are identified 
All cases for potential subrogation action are identified and assessed 
Sources and rights of recovery are identified and likelihood of recovery success is evaluated 
Recovery demands are correctly issued where necessary 

Forms

Assessment Cover Sheet

FNSILA502A - Evaluate collected information
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSILA502A - Evaluate collected information

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: